Product Care

It is important to know how to care for your products purchased at John Cootes Furniture, so below we have some guidelines which you could follow to help prevent any damage.

Call our friendly team at our Customer Service Centre on (02) 9681 1199

Timber Care

John Cootes Furniture are committed to ensuring the longevity of your furniture so we recommend that you read the following information to maintain the appearance and life of your item. If you do have any questions, please don’t hesitate to speak to our sales staff who will be happy to offer further advice.

When purchasing solid timber, it is important to note that timber is a natural living product, which may continue to behave as an organic material, despite being manufactured. From time to time, timber can move, develop cracks and imperfections, it may swell or shrink and develop surface irregularities such as colour variation – which are all integral parts of solid, real timber. It’s what makes each timber piece a unique and stunning addition to your home.

Here are some simple tips to care for your timber:

Avoid placing furniture around heater & air cond. vents:

Too high or too low temperatures can cause timber to warp and/or split, or cause glue in veneers to loosen.

Dust frequently:

The best cloth to use to clean and polish is soft cotton that has been washed several times to remove lint. Old towels, T-shirts, flannel, or cheesecloth are some good options. A damp clean cloth is all that is needed although wax can also be used. Most furniture care products can be found at your local hardware store.

Clean up spills immediately:

Furniture can be wiped down with a damp cloth but try to blot the furniture where possible. If there should be a spillage of water, or any liquid, it should be wiped away immediately.

Avoid placing your furniture in direct sunlight:

Sunlight and UV rays can have a bleaching effect on wood and cause the timber to at times fade, or even shrink. Placing out of direct sunlight will maintain the longevity of your piece.

Rotate your accessories:

Keeping your accessories in the same place over time can change the way the timber ages. A bowl over the same area can leave the covered area darker as it will not have naturally faded with the rest of the timber.

Use coasters, placemats and tablecloths:

Some accessories can scratch or soften the finish. Always try to place coasters or cloths between accessories and pieces where possible.

It is important to note that inevitably your furniture will age. It will incur dents and knocks from time to time as it becomes antique. Over time, light timbers darken and dark timbers will lighten, depending on environmental factors. These gradual changes however, only add individuality and character to your piece and are reasons solid timber products make stunning additions to your home.

Fabric Care

Looking after your furniture will maintain the appearance and life of your piece. As all furniture can play an important part of the look and style of your home it is important to understand your upholstery and how to care for your furniture. The most common problem with upholstery is stains and discolouration. Before attempting to remove a stain from your furniture, it is helpful to know what type of fabric the furniture is covered with.

Different upholstery requires different methods when trying to remove or minimise stains and discolouration in the fabric. It is important to understand as much as you can about your selected fabric, make sure you discuss in detail information about your fabric with our sales staff to understand clearly the features of your piece.

Once you understand the type of upholstery you have purchased there are a number of ways of attempting stain removal. Always test any stain removal method in an inconspicuous area before you start other areas.

Regular maintenance

  • Always follow the manufacturer’s cleaning instructions and only use products they recommend.
  • Plump and turn cushions daily. Over time some fillings, including fibre, will lose up to 20% of their original volume through normal wear and tear. Daily plumping will help make them last longer.
  • Use the upholstery or drape attachment to vacuum your furniture weekly and reduce the abrasive effect of dust and crumbs.
  • Brushing fabric covers can damage the pile and affect its feel and durability.
  • Fixed cover fabric suites should be professionally cleaned at least once a year.
  • Clean all covers of a loose cover suite at the same time to prevent colour variations.
  • If you spill something, blot up the excess immediately. Do not use detergents or rub as you could cause permanent damage. If you have purchased leather protection, contact them right away and they will advise on what to do. Often it requires professional cleaning to rectify the matter.
  • If you have any doubts about how to care for your furniture and can’t find your instructions from the manufacturer, phone your local store for help.

Making it last

  • Do not have your furniture too close to direct heat or air conditioning. It can cause joints to dry out and squeaks and creaks to develop.
  • Do not sit on the arms or allow children to jump on your suite. It will shorten the life span of your furniture dramatically.
  • Remember light affects the colour of fabrics and leather. Over exposure to sunlight will cause your furniture to fade.
  • Don’t pull loose threads, you could cause a hole. Trim them off neatly with sharp scissors.
  • Open and close recliner mechanisms with care. Ensure small children do not swing on them or operate them incorrectly.
  • Rather than have a ‘favourite seat’, use your whole suite equally. This will keep your furniture looking the same all over and aging as one.
  • Over time, perspiration and natural oils from our skins and hair can have an effect on the finish of leather. Where hands, bear arms or heads rest on the hide, wipe over regularly with a slightly damp cotton cloth and a recommended leather cleaning product. Do the same with any areas where pets may have rubbed against your furniture.
  • Heavy perspiration can also affect the long-term durability of fabric suites. We strongly recommend you use arm caps and, if necessary, antimacassars to protect your furniture.
  • Do not leave newspapers lying on your suite. Ink can stain the cover permanently.
  • Do not sit on light coloured suites, in particular pale leathers, wearing denim jeans or non-colour-fast dark clothing. The dye can transfer on to your furniture & cause permanent discoloration.

Leather Care

Leather furniture is one of the most elegant types of furniture that you can own. Leather is pleasant to have in any style of home, and will bring a new light to any room it is placed in. Leather is also a type of material that is easily maintained. Caring for your furniture is easily overlooked, but in order to hold the value of your leather, you should follow a few simple tasks in order to keep your leather looking, feeling, and even smelling new. You should also know of the different styles of leather finishes before you purchase your leather furniture.

Leather care and cleaning

Fine leather is soft and luxurious, making it an ideal choice for furniture. With the right care, leather improves with age, providing many years of enjoyable use. Even the best leather, however, is subject to damage. That’s why John Cootes Furniture can offer leather care protection, a total care and maintenance system for your leather, speak to our stores about our protection program.

Different types of leather (see below) require different care & maintenance products. If you are uncertain about the type of leather you have, check with your John Cootes Furniture sales staff or contact the store where you purchased the item. As a rule of thumb, pre-test all of the care products in a hidden area to make sure they are compatible with the leather.

To maintain the rich, natural look of your leather furniture, we offer the following general recommendations:

  • Avoid using or placing sharp objects on leather goods. Leather is very durable, but not accident or damage proof.
  • Place furniture a minimum of 2 feet from radiators & other heat sources.Protect your leather furniture from direct and even indirect sunlight. Some leathers, such as full and semi-aniline, will fade over time.
  • Avoid air pollution such as cigar or cigarette smoke and cooking fumes, which can cause leather to fade or change colour.
  • Keep leather free from dust by dusting with a cloth, preferably once a week.
  • Clean leather with leather cleaner, preferably once a month if the furniture is used daily. Minimally, this needs to be done four times a year. Don’t rub! Sponge gently until all grime and stains are absorbed.
  • Treat leather with leather protector/conditioner after each cleaning, to retain its softness and attractive appearance.
  • Blot spills up immediately. Use leather cleaner to remove the spill. Please note: Many common household cleaning products can cause severe damage and costly repairs, and improper cleaning may void warranties etc.

Mattress Care

Old mattress disposal:

Please ensure when you get your new mattress you dispose of your old mattress correctly. Some companies offer a pickup service at a cost or you may take to a tip or leave for your hard rubbish collection, depending on your council’s hard rubbish policy.

Mattress Foundation:

Please ensure you place your mattress on a supportive foundation to prevent any sagging. Mattresses can be safely supported by a base; however, older bases can lose their structure so ensure your base is strong and even. There is no point purchasing a new mattress only to damage it by placing it on a weak, or uneven unstable base. Your mattress will also be perfectly supported on a bed frame however, please ensure the slats are strong, supportive and evenly placed underneath the mattress to ensure the mattress has even support and wont warp or damage.

Rotating your mattress:

Some mattresses carry a ‘no-turn’ feature which eliminates the need for turning upside down. However, most mattresses advise frequent rotation. Mattresses and bases should be rotated approximately every two weeks for the first three months, and once a month thereafter. Two-sided mattresses should be flipped using the same principle.

If you must clean your mattress:

Do not soak or wet your mattress. If you must clean an area use a vacuum or try a mild surface cleaner and a barely damp cloth as excessive moisture may encourage the development of mildew in the upholstery.

Use a mattress protector:

Please ensure you always use a mattress protector. For a small price the protector will maximise the life of your mattress by keeping it clean and stain free.

Be patient:

After years on the same mattress, it may take some time to get used to your new one. Your mattress has been purchased with the assistance of our educated staff and they have been trained to assist you finding a mattress that meets your needs. Be patient as your new mattress may feel a little different and in time you will most certainly feel the improvement of a night’s sleep on a quality mattress.

Expect body impressions:

Even when a mattress is brand new, slight body impressions may form, especially on ultra-soft and plush products. This is a positive feature, as it represents the comfort layers contouring to the shape of the body and performing exactly as they should. Please don’t be alarmed if you form definite impressions. After all, this is your mattress adapting to you…

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